March 24, 2020

Very few organisations have a perfect communications setup, and a crisis will expose any fissures so that they can appear as gaping canyons. But these are problems to address at a later date, the focus right now is doing what you can with what you have, and going back to basics to make your comms a...

September 28, 2018

How do we build trust in ourselves as a function? After all, no IC team wants to perceived as a corporate spin machine or clueless to what is happening in the majority of the organisation. Much of what IC can do to build trust for others applies equally to ourselves, but I believe there are five spe...

September 14, 2018

The inspiration behind this series of blogs, the Institute of Internal Communications (IoIC) London Region’s Trust or Dare event took place at the Grange White Hall hotel in London last night. It was a fantastic evening of engaging presentations, interesting discussion and friendly networking, as ev...

August 9, 2018

Trust in an organisation is initially built through its brand and perceived reputation, which is then validated, or not, through a person’s actual experience as they begin to interact with that organisation. The gap between perception and experience affects where the level of trust is established. O...

June 22, 2018

It’s a familiar tale. An internal communications programme is initiated to support a change within the organisation. The challenge is discussed and objectives agreed, research is carried out, a plan is put together, activity begins and all looks to be going well. Fast forward six months and the prog...

May 18, 2018

Last week I attended the sell-out Institute of Internal Communications (IoIC) Live Conference at the lovely Hyatt Regency in Birmingham.  This annual conference, which brings together both in-house and agency internal communications professionals, is the IoIC’s flagship event and this year the theme...

May 3, 2018

Employee experience is the current hot topic but is it anything more than a new buzzword? An employee's experience in the workplace seems to have been a consideration of employee attraction and engagement strategies for at least the last decade. But was this really the case or is it something we...

April 18, 2018

Where the strategy sets the direction and goals, a plan is the commitment to ensuring their achievement. Planning allows you to break down seemingly large and complex tasks into smaller, more manageable activities that have better defined parameters and therefore making it is easier to identify the...

March 26, 2018

In the right hands, a good strategy should provide clarity of direction and purpose, inform decisions around plans and actions and demonstrate how you will achieve your objective over the longer term. I have found there can be many immediate benefits for both the organisation and IC function when de...

March 15, 2018

The State of the Sector survey, carried out annually by Gatehouse Communications, provides a snapshot of the practices of internal communications around the globe and has become a benchmark for this growing profession. There were plenty of positives to take away from the results for 2018 – communica...

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