September 14, 2018

The inspiration behind this series of blogs, the Institute of Internal Communications (IoIC) London Region’s Trust or Dare event took place at the Grange White Hall hotel in London last night. It was a fantastic evening of engaging presentations, interesting discussion and friendly networking, as ev...

September 7, 2018

We all know that leaders are critical for building a culture of trust in an organisation and therefore many of the key principles for creating trusted organisations apply to leaders also, albeit at a far more personal level. A lack of trust in leadership can be a huge barrier to many of the things t...

August 9, 2018

Trust in an organisation is initially built through its brand and perceived reputation, which is then validated, or not, through a person’s actual experience as they begin to interact with that organisation. The gap between perception and experience affects where the level of trust is established. O...

May 18, 2018

Last week I attended the sell-out Institute of Internal Communications (IoIC) Live Conference at the lovely Hyatt Regency in Birmingham.  This annual conference, which brings together both in-house and agency internal communications professionals, is the IoIC’s flagship event and this year the theme...

April 18, 2018

Where the strategy sets the direction and goals, a plan is the commitment to ensuring their achievement. Planning allows you to break down seemingly large and complex tasks into smaller, more manageable activities that have better defined parameters and therefore making it is easier to identify the...

March 26, 2018

In the right hands, a good strategy should provide clarity of direction and purpose, inform decisions around plans and actions and demonstrate how you will achieve your objective over the longer term. I have found there can be many immediate benefits for both the organisation and IC function when de...

March 15, 2018

The State of the Sector survey, carried out annually by Gatehouse Communications, provides a snapshot of the practices of internal communications around the globe and has become a benchmark for this growing profession. There were plenty of positives to take away from the results for 2018 – communica...

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