September 7, 2018

We all know that leaders are critical for building a culture of trust in an organisation and therefore many of the key principles for creating trusted organisations apply to leaders also, albeit at a far more personal level. A lack of trust in leadership can be a huge barrier to many of the things t...

August 9, 2018

Trust in an organisation is initially built through its brand and perceived reputation, which is then validated, or not, through a person’s actual experience as they begin to interact with that organisation. The gap between perception and experience affects where the level of trust is established. O...

May 25, 2018

The nature of what internal communications looks like is changing, so how can you ensure that you define your IC roles to attract the right IC expert for your needs?

May 18, 2018

Last week I attended the sell-out Institute of Internal Communications (IoIC) Live Conference at the lovely Hyatt Regency in Birmingham.  This annual conference, which brings together both in-house and agency internal communications professionals, is the IoIC’s flagship event and this year the theme...

May 3, 2018

Employee experience is the current hot topic but is it anything more than a new buzzword? An employee's experience in the workplace seems to have been a consideration of employee attraction and engagement strategies for at least the last decade. But was this really the case or is it something we...

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